Well, when services go as expected they are wonderful. When they don’t, it can be more than a little annoying and inconvenient. For most of our trips (until recently) the airport service that we use has been amazing. Sweeping through immigration and customs like visiting heads of state. In our last 3 trips (2 for us, one for a visiting colleague) the service has let us down twice. We managed, but were hassled, coming back late, from a long trip, with lots of luggage to find that we were on our own to get home. When a colleague comes to visit, not knowing the culture, language or geography, and the service fails, it is more than a mere hassle. I truly hope that these glitches are mere bumps in the road, and that there will be smooth service in the future. Insha’allah.